Bookings are made and accepted only on the following conditions:-

Blakeney Bolt Holes Ltd act as agents for the owners of the accommodation and the Contract of Letting is between the guest and property owner.

As an agent Blakeney Bolt Holes can not accept responsibility for personal injury to guests, or loss or damage to their property, or for other matters over which we have no control.

The booking agreement is made on the basis that the property is to be occupied solely between the agreed dates for the purpose of a holiday (Housing Act 1988 Schedule 1, paragraph 9) and the guests acknowledge that the tenancy granted by this agreement is not an assured tenancy and no statutory periodic tenancy will arise when it ends.

We can’t accept bookings for persons under 18 years of age, or for single sex parties of four or more people without prior agreement with the property owner. Any pets you intend to take with you must be declared at the time of booking.

Confirmation of booking

For bookings within eight weeks full payment is required to confirm the booking, otherwise a 30% deposit is required, with the balance due eight weeks prior to your holiday.

Payment should be made in British Pounds and can be made by online bank transfer, cheque, debit card or most major credit cards.

On receipt of full payment we send out directions with key collection details. We reserve the right to cancel a booking if full payment is not made by the due date.

Your responsibilities
You are required to take all reasonable care of the property during your visit and leave the property and it’s fixtures and fittings in the same state of repair and cleanliness as they were at the start of your holiday. Failure to do this may result in additional charges for cleaning or removal of rubbish charged at £16.50 per hour / £10 per bag of rubbish.

On leaving the property please ensure that

• all washing up has been done and the property is left neat and tidy ready for our housekeeper to attend
• remove and properly dispose of any rubbish, recycling and bottles
• turn off lights and return the heating to the normal settings if adjusted
• reposition any ornaments or items of furniture moved during your stay

You will be liable for any damage caused to the property during your rental which falls outside reasonable wear and tear, defined as minor breakages eg. a wine glass or small piece of crockery. There is a suggestion book for minor breakages, but any serious problems, breakages or defects must be reported by email or phone during your stay so that we can try to resolve them or take necessary action to fix the issue.

Arrival and Departure Times

Standard arrival and departure times for the property and any related parking space are sent out in the arrival document with the booking confirmation on final payment. If we have previous or subsequent bookings it won’t be possible to adjust the times, but in low season we are flexible where possible so do check with us.

Cancellation by you or us

We strongly advise you to take out holiday insurance which is available from companies such as Cancellationplan.

If you wish to cancel you must let us know by email or in writing and your booking will be cancelled with effect from the day we receive this notification. Our cancellation charges depend on the time left before the start of your holiday:

• More than three months: £35 admin fee
• Between three months and eight weeks: the 30% deposit
• Between eight weeks and four weeks: 50% of the total rental cost
• Between four and two weeks: 75 % of the total rental cost
• Less than two weeks: 100% of the total rental cost

Please note that it is not generally possible for us to change bookings with less than two months to go before the start date. If we are able to change your booking, we will charge a £35 admin fee to cover the costs we incur in making the change to your booking.

If the property is unavailable due to events beyond our control (e.g. fire or storm damage) we will advise you of the problem as soon as we can, offer an alternative if available or fully refund your money – we cannot accept responsibility for further claims.

Pets

Where allowed, pets must be kept under control and you must provide a bed for your pet, your pet must not be left unattended in the property at any time, your pet must not be allowed in bedrooms or on furniture and you are expected to remove all traces (inside and outside) of your pet’s visit. As pet damage is not insurable, you are required to make good any damage done by your pet. Additional charges will be levied if these rules are broken.

Forfeit without compensation

We reserve the right to terminate your holiday immediately without refund or compensation if more people or pets than was declared at the time of booking are found to be occupying the cottage. Or if the cottage is sublet or overnight guests are entertained without express permission. Or if unreasonable or illegal damage, behaviour or noise occurs, including smoking in a non-smoking cottage.

Complaints or issues

We take care to ensure that our accommodation is of a high standard. However, if you have any problems with your accommodation, please contact us via email or telephone immediately and give us the opportunity to resolve it. We may be required to carry out an on-the-spot investigation so that we can request the owner to take remedial action. Guests also have a legal obligation to mitigate their loss and we can not consider compensation for complaints raised after the holiday has ended as this has denied the owner or ourselves the chance to investigate and mitigate the problem.

Please remember this is a ‘living’ village and weddings, early morning farming activity, building work, extreme weather etc… are beyond our control. That said your holiday is important to us and if we can do anything to help we will. We check our out-of-office telephone and email service regularly in case of problems.

Bedding

We do not provide beach towels and our towels and bedding must not be used outside. Damage to bedding and towels (hair dye etc..) will be charged for.

Smoking

Smoking is not permitted in any of the properties we represent.

Parking

Whether parking on the roadside, in one of the village car parks, or, if available, in one of the bolt hole’s designated off road parking spaces, vehicles are parked and left at your own risk.

Right of entry

The owner or his representative reserves the right to enter the property at reasonable times to inspect the property or make emergency or routine repairs, including gardening.

Broadband access

Where available, the service is provided free of charge as an additional benefit and isn’t a commitment forming part of the accommodation provided. Wifi should only be used for legal uses including streaming of music, TV programmes and movies (e.g. iPlayer).

Access and allergies

Some of our cottages are old and have steep staircases which may be unsuitable for children, the elderly or physically impaired. Most of our cottages have feather duvets or pillows, although feather-free options are available if requested in advance. Please be aware that even our pet-free cottages may have had a pet visit them. So if you have any concerns about access or allergies please discuss them with us before your holiday.

Left and unclaimed property

It is surprising how many items get left behind! As storage of these items is difficult the property owners reserve the right to dispose of unclaimed property within 14 days of your departure and there is a minimum handling charge of £10 for returning left items.

Repeat guest discount

We are delighted when guests choose to visit us again, so in a way of a thank you we offer a 5% repeat guest discount to guests who have adhered to our booking terms and conditions and left the cottage as detailed above.

Blakeney Bolt Holes Ltd is registered as a Limited Company in England and Wales, registration address at Eagle House C/O Ramon Lee & Partners, 167 City Road, London, England, EC1V 1AW. Company Registration Number 05117144